Guest Experience Specialist — Live Venue Front of House

Live Nation Entertainment Inc; Memphis (TN); Sur place; USD 26 000 - 38 000; Plein temps

Résumé du poste

Live Nation Entertainment’s Guest Service team engages with guests to provide information, handle inquiries, and resolve complaints during events at venues. Front of House staff may greet, seat, assist guests with special needs, verify tickets, and ensure safety and a positive guest experience.

Applicants should be capable of standing/walking for long periods, climbing stairs, and lifting up to 50 lbs. A passion for live music and strong communication skills are essential.

Qualifications

• Customer service driven.
• Strong strategic thinking and creative problem solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.
• Desire to have fun and enjoy live music!

Responsabilités

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
• Assist with keeping the venue safe, clean and presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to with guests with special needs, such as helping with seat accommodations.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials to generally restricted areas.
• Assist patrons by giving directions places inside or outside the venue.
• Ensure guests are safely enjoying the show.
• May help at informational kiosks or displays around the venue.

Connaissances

Customer Service

Strategic thinking

Communication

Teamwork

Judgment and diplomacy

Physical stamina

Description du poste

Live Nation Entertainment’s Guest Service team engages with guests to provide information, handle inquiries, and resolve complaints during events at venues. Front of House staff may greet, seat, assist guests with special needs, verify tickets, and ensure safety and a positive guest experience.

Applicants should be capable of standing/walking for long periods, climbing stairs, and lifting up to 50 lbs. A passion for live music and strong communication skills are essential.