Guest Experience & POS Specialist

Nordstrom, Inc.; Honolulu (HI); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Job summary

Nordstrom, Inc. is seeking a customer-focused team member in Honolulu to deliver friendly service, resolve returns, assist order pickup, and process transactions accurately on the sales floor.

You will mentor new hires on register operations and contribute to a positive, high-energy store environment. In this role you’ll build trust with customers and teammates, support store systems, and promote loyalty programs.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.
• Physical requirements: movement, lifting up to 25 pounds and frequent hand use.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution of issues.
• Promote Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience.

Skills

Relationship building

Windows/iOS/Android

Communication

POS training

Multitasking

Accountability

Tools

POS system

Store systems

MS Windows

iOS

Android

Job description

Nordstrom, Inc. is seeking a customer-focused team member in Honolulu to deliver friendly service, resolve returns, assist order pickup, and process transactions accurately on the sales floor.

You will mentor new hires on register operations and contribute to a positive, high-energy store environment. In this role you’ll build trust with customers and teammates, support store systems, and promote loyalty programs.