Guest Experience Specialist (Hotel Front Desk)

iQon Hospitality; Butte (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan (US only)

Professional development opportunities

Positive and supportive work环境

Job summary

The Motel 6 location in Butte seeks a friendly Guest Service Representative to manage reservations, check guests in and out, and assist with guest requests during their stay. The role requires excellent customer service and the ability to work efficiently in a fast-paced hotel environment.

Responsibilities include handling payments and issuing keys, answering calls and online inquiries, coordinating events, and maintaining a clean, welcoming lobby.

Qualifications

• Experience in guest service or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a high-volume environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests such as bookings and restaurant reservations.
• Assist with payments and issuing keys during check-in/check-out.
• Answer phone calls and online inquiries promptly and professionally.
• Assist with organizing events and meetings.
• Address guest complaints with professionalism.
• Perform light cleaning and restock supplies as needed.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service experience

Tools

Reservation management systems

Microsoft Office

Job description

The Motel 6 location in Butte seeks a friendly Guest Service Representative to manage reservations, check guests in and out, and assist with guest requests during their stay. The role requires excellent customer service and the ability to work efficiently in a fast-paced hotel environment.

Responsibilities include handling payments and issuing keys, answering calls and online inquiries, coordinating events, and maintaining a clean, welcoming lobby.