Guest Experience Specialist - Front Desk

Concord Hospitality Enterprises; Belgrade (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care associate in Belgrade, MT. The role places you at the hub of our hotel, delivering proactive, friendly service and handling guest needs with professionalism. You will be part of a team that values hospitality, integrity, and guest satisfaction.

You will greet guests, assist with check-in/check-out, answer calls, manage mail, and collaborate with departments to ensure an exceptional stay for every guest.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care associate in Belgrade, MT. The role places you at the hub of our hotel, delivering proactive, friendly service and handling guest needs with professionalism. You will be part of a team that values hospitality, integrity, and guest satisfaction.

You will greet guests, assist with check-in/check-out, answer calls, manage mail, and collaborate with departments to ensure an exceptional stay for every guest.