Front Desk Guest Experience Specialist

Best Western Plus Butte Plaza Inn; Butte (MT); On-site; USD 16,531 - 17,908; Part time

Job summary

Best Western Plus Butte Plaza Inn is seeking a positive and professional hotel front desk agent. Your main task will be to provide exceptional service to guests, managing check-ins and check-outs, and ensuring guest satisfaction.

The ideal candidate possesses strong communication and organizational skills, along with booking systems experience. The hourly pay ranges from $12 to $13, making this a competitive opportunity in Butte, Montana.

Qualifications

• Strong customer service skills and experience in hospitality.
• Able to handle telephone calls and stressful situations.
• Familiarity with hotel management software is a plus.

Responsibilities

• Welcome and check-in guests, ensuring a warm greeting.
• Answer calls and manage guest inquiries regarding bookings and amenities.
• Mitigate customer complaints effectively.

Skills

Customer service skills

Communication skills

Organizational skills

Time management skills

Tools

Microsoft Office

Reservation management systems

Job description

Best Western Plus Butte Plaza Inn is seeking a positive and professional hotel front desk agent. Your main task will be to provide exceptional service to guests, managing check-ins and check-outs, and ensuring guest satisfaction.

The ideal candidate possesses strong communication and organizational skills, along with booking systems experience. The hourly pay ranges from $12 to $13, making this a competitive opportunity in Butte, Montana.