Front Desk Team Lead — Guest Services

Ontario Trillium Foundation; Kearney (NE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation

401K

Health Insurance

Job summary

Motel 6 is seeking a dependable Front Desk Supervisor to lead our front desk team and ensure guests receive friendly, professional service. You will supervise agents, manage check-ins/outs, and coordinate with housekeeping to keep rooms ready.

You will train staff, handle guest questions, and maintain accurate reservations and reports while upholding Motel 6 policies. This is a hands-on leadership role with flexible scheduling requirements.

Qualifications

• Front desk supervision experience preferred.
• Excellent customer service and communication skills.
• Ability to train and motivate employees.
• Good computer skills and the ability to learn hotel reservation/front-desk systems.

Responsibilities

• Supervise and support Front Desk Agents during assigned shifts.
• Lead by example with friendly, professional service.
• Oversee check-in/check-out and room assignments.
• Train, coach and assist Front Desk Agents with procedures.
• Respond to guest questions and solve issues professionally.
• Coordinate with housekeeping to ensure rooms are ready.
• Monitor reservations, extensions, cancellations, and guest accounts.
• Ensure front-desk paperwork is accurate.
• Review daily front-desk reports and procedures.
• Maintain a clean, organized front-desk area.
• Support maintenance and guest-service issue communication to management.
• Assist the General Manager with scheduling and training.

Skills

Customer service

Communication

Professional demeanor

Problem solving

Team leadership

Training ability

Attention to detail

Decision making

Flexible scheduling

Education

High school diploma or equivalent

Tools

Hotel reservation systems

Job description

Motel 6 is seeking a dependable Front Desk Supervisor to lead our front desk team and ensure guests receive friendly, professional service. You will supervise agents, manage check-ins/outs, and coordinate with housekeeping to keep rooms ready.

You will train staff, handle guest questions, and maintain accurate reservations and reports while upholding Motel 6 policies. This is a hands-on leadership role with flexible scheduling requirements.