Guest Experience Specialist

Golden Entertainment, Inc.; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Arizona Charlie's, LLC is hiring a Guest Service Representative to be the welcoming face of our property and manage the front desk with accuracy and professionalism. You will handle check-ins/check-outs, payments, and guest requests, ensuring high satisfaction and smooth operations.

Ideal candidates bring 6 months of related experience, strong customer service, and excellent communication skills. The role involves working in a fast-paced hospitality environment with attention to policy and

Qualifications

• 6 months in a similar role preferred
• Strong guest service abilities and proven track record of delivering exceptional service
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system
• 10-key touch proficiency preferred

Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture
• Assign guest rooms in accordance with current policies and procedures
• Process guest check-outs and handle account postings accurately and efficiently
• Manage cash flow in assigned bank, including performing accurate financial transactions
• Handle special guest requests and resolve complaints to ensure complete guest satisfaction
• Maintain up-to-date knowledge of hotel occupancy, in-house groups, and special events to support front desk operations
• Assist other departments with guest-related needs to ensure seamless service
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Skills

Guest service

Cash handling

Teamwork

Effective communication

English fluency

Education

High school diploma

Job description

Arizona Charlie's, LLC is hiring a Guest Service Representative to be the welcoming face of our property and manage the front desk with accuracy and professionalism. You will handle check-ins/check-outs, payments, and guest requests, ensuring high satisfaction and smooth operations.

Ideal candidates bring 6 months of related experience, strong customer service, and excellent communication skills. The role involves working in a fast-paced hospitality environment with attention to policy and