Guest Service Supervisor

Ontario Trillium Foundation; Kearney (NE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation

401K

Health Insurance

Job summary

Motel 6 is seeking a dependable Front Desk Supervisor to lead our front desk team and ensure guests receive friendly, professional service. You will supervise agents, manage check-ins/outs, and coordinate with housekeeping to keep rooms ready.

You will train staff, handle guest questions, and maintain accurate reservations and reports while upholding Motel 6 policies. This is a hands-on leadership role with flexible scheduling requirements.

Qualifications

• Front desk supervision experience preferred.
• Excellent customer service and communication skills.
• Ability to train and motivate employees.
• Good computer skills and the ability to learn hotel reservation/front-desk systems.

Responsibilities

• Supervise and support Front Desk Agents during assigned shifts.
• Lead by example with friendly, professional service.
• Oversee check-in/check-out and room assignments.
• Train, coach and assist Front Desk Agents with procedures.
• Respond to guest questions and solve issues professionally.
• Coordinate with housekeeping to ensure rooms are ready.
• Monitor reservations, extensions, cancellations, and guest accounts.
• Ensure front-desk paperwork is accurate.
• Review daily front-desk reports and procedures.
• Maintain a clean, organized front-desk area.
• Support maintenance and guest-service issue communication to management.
• Assist the General Manager with scheduling and training.

Skills

Customer service

Communication

Professional demeanor

Problem solving

Team leadership

Training ability

Attention to detail

Decision making

Flexible scheduling

Education

High school diploma or equivalent

Tools

Hotel reservation systems

Job description

Guest Services Supervisor — Motel 6

Motel 6 is looking for a dependable, customer-focused Front Desk Supervisor to join our team.

The Front Desk Supervisor is a working leader responsible for ensuring our guests receive friendly, professional service while keeping the front desk running efficiently and in line with Motel 6 policies and procedures.

This is a hands-on position for someone who enjoys working with people, solving problems, supporting employees, and keeping the motel running smoothly.

What You’ll Do

• Supervise and support Front Desk Agents during assigned shifts.
• Lead by example by providing friendly, professional, and efficient guest service.
• Oversee guest check-in and check-out and ensure reservations and room assignments are handled accurately.
• Train, coach and assist Front Desk Agents with company procedures, guest service and daily responsibilities.
• Respond to guest questions, concerns and complaints and work to resolve issues professionally.
• Coordinate closely with housekeeping to ensure rooms are clean, inspected, and available for arriving guests.
• Monitor room availability, reservations, extensions, cancellations and guest accounts.
• Ensure credit-card transactions and front-desk paperwork are handled accurately.
• Review daily front-desk reports and make sure required procedures are completed.
• Maintain a clean, organized, and professional front-desk area.
• Help maintain a safe, secure, and welcoming environment for guests and employees.
• Communicate maintenance, housekeeping, and guest-service issues to the appropriate manager.
• Assist the General Manager with scheduling, training, employee performance, and other daily motel operations.
• Be willing to step in and help wherever needed to keep the property operating smoothly.

What We’re Looking For

• Previous hotel or motel front-desk and supervisory experience required.
• Excellent customer service and communication skills.
• Professional, friendly, and dependable attitude.
• Ability to remain calm and professional when dealing with difficult situations.
• Good computer skills and the ability to learn hotel reservation/front-desk systems.
• Strong attention to detail when handling reservations, payments, and guest accounts.
• Ability to train and motivate employees.
• Ability to work independently and make good decisions when management is not immediately available.
• Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and an occasional audit shift.
• High school diploma or equivalent preferred.

The Ideal Candidate

You are the person the team can count on.

You understand that working at a motel means doing more than standing behind the front desk. You are willing to help your team, assist guests, communicate with housekeeping and maintenance, solve problems, and make sure the property is ready for the next guest.

You take pride in creating a clean, safe, and welcoming environment and understand that every guest interaction matters.

If you are a positive, dependable leader who enjoys hospitality and wants an opportunity to grow, we’d like to meet you.

Benefits may include:

• Paid Vacation
• 401K
• Health Insurance

Motel 6 is an equal opportunity employer.