Guest Service Representative (Training Provided)

iQon Hospitality; Butte (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan (US only)

Professional development opportunities

Positive and supportive work环境

Job summary

The Motel 6 location in Butte seeks a friendly Guest Service Representative to manage reservations, check guests in and out, and assist with guest requests during their stay. The role requires excellent customer service and the ability to work efficiently in a fast-paced hotel environment.

Responsibilities include handling payments and issuing keys, answering calls and online inquiries, coordinating events, and maintaining a clean, welcoming lobby.

Qualifications

• Experience in guest service or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a high-volume environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests such as bookings and restaurant reservations.
• Assist with payments and issuing keys during check-in/check-out.
• Answer phone calls and online inquiries promptly and professionally.
• Assist with organizing events and meetings.
• Address guest complaints with professionalism.
• Perform light cleaning and restock supplies as needed.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service experience

Tools

Reservation management systems

Microsoft Office

Job description

Hotel Location: Motel 6 at 220 N Wyoming Street, Butte, MT 59701

Introduction:

We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a guest service representative or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed
• All applicants will be subject to a standard background check, which may include a criminal history review

Perks:

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• 401(k) retirement plan (US only), Employer RRSP match (Canada only)
• Professional development opportunities
• Positive and supportive work environment