Guest Experience Specialist – Hotel Front Desk

Savara-Hospitality; Blowing Rock (NC); On-site; USD 31,000 - 46,000; Full time

Job summary

Savara-Hospitality is seeking a friendly, detail-oriented front desk professional to create a welcoming guest experience at our North Carolina property. You will be the first contact, handling check-in/check-out, reservations, and guest inquiries with a professional, courteous approach.

The role emphasizes strong communication, attention to detail, and the ability to balance multiple tasks while coordinating with other departments to ensure smooth daily operations.

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in customer service or hospitality is preferred.
• Able to stay professional and composed in a fast-paced setting.
• Attention to detail and organizational skills are required.
• Basic computer skills and comfort with reservation systems.
• Flexibility to work evenings, weekends, and holidays.
• Ability to stand for extended periods and perform front desk duties.

Responsibilities

• Greet guests warmly and create a positive first impression.
• Check guests in and out, verify reservations and room assignments.
• Answer phone calls, handle inquiries, and assist with reservations.
• Provide information on services, policies, and local attractions.
• Handle guest requests and respond to concerns professionally.
• Process payments and balance cash drawer as needed.
• Coordinate with housekeeping and maintenance to ensure satisfaction.
• Maintain organized front desk area and complete shift logs.

Skills

Communication skills

Interpersonal skills

Customer service

Professional demeanor

Multitasking

Tools

Property Management System

Job description

Savara-Hospitality is seeking a friendly, detail-oriented front desk professional to create a welcoming guest experience at our North Carolina property. You will be the first contact, handling check-in/check-out, reservations, and guest inquiries with a professional, courteous approach.

The role emphasizes strong communication, attention to detail, and the ability to balance multiple tasks while coordinating with other departments to ensure smooth daily operations.