Guest Experience Front Desk Specialist

Triad Service Solutions; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Triad Service Solutions is seeking a courteous Front Desk Associate to manage guest check-ins and check-outs in a busy hotel environment. You will confirm reservations, collect payments, assign rooms, and communicate services and amenities to guests.

The role includes handling wake-up calls, messages, and VIP arrivals with accuracy and professionalism. Strong communication, cash handling, and familiarity with reservation systems are essential.

Qualifications

• Experience delivering guest service in a hospitality setting.
• Ability to handle cash transactions accurately and securely.
• Strong verbal and written communication with guests.
• Familiarity with hotel reservation systems and check-in procedures.

Responsibilities

• Process all guest check-ins according to established hotel requirements.
• Confirm reservations in system and review guest information.
• Input guest payment details and collect cash when required.
• Assign guest rooms and communicate room status and amenities to guests.
• Handle wake-up calls and message delivery for guests.
• Pre-register guests and prepare key packets for room readiness.
• Generate daily reports and maintain guest history files.
• Resolve discrepancies on the room status report with Housekeeping.

Skills

Guest service

Telephone etiquette

Cash handling

Reservation systems

Job description

Triad Service Solutions is seeking a courteous Front Desk Associate to manage guest check-ins and check-outs in a busy hotel environment. You will confirm reservations, collect payments, assign rooms, and communicate services and amenities to guests.

The role includes handling wake-up calls, messages, and VIP arrivals with accuracy and professionalism. Strong communication, cash handling, and familiarity with reservation systems are essential.