Guest Experience Specialist (Host & Cashier)

ViziRecruiter,LLC.; Lake Charles (LA); On-site; USD 26,000 - 32,000; Full time

Job summary

PENN Entertainment in Lake Charles, LA is seeking a restaurant front-of-house team member to greet guests, seat diners, and manage reservations with a smile. You will operate the POS system, handle cash, and ensure accurate transactions while delivering friendly service.

The role requires strong communication, basic math skills, and the ability to maintain confidentiality in a fast-paced casino dining environment. Availability for nights, weekends, holidays, and overtime is expected.

Qualifications

• High School Diploma or equivalent required.
• Prior customer service experience in a fast-paced environment preferred.
• Previous cash handling experience a plus.
• Must have excellent customer service and interpersonal skills.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to operate a POS system and/or adding machine and make change.
• Must have basic math skills, including the ability to add, subtract, multiply, and divide.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.
• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
• Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
• Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Familiar with restaurant food menu, including description, price, add-ons, and beverages.
• Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.
• Coordinates and controls the flow of the restaurant.
• Assigns stations to servers and bus persons.
• Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.
• Assists wait staff and bus persons in their duties as necessary, or required.
• Resolves service issues according to established guidelines.
• Ensures dining and serving areas are set up and maintained according to standard.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Answers telephone in a professional manner.
• Maintains strict confidentiality in all company matters.

Skills

Customer service

Interpersonal skills

English fluency

Cash handling

Education

High School Diploma

Tools

POS system

Adding machine

Job description

PENN Entertainment in Lake Charles, LA is seeking a restaurant front-of-house team member to greet guests, seat diners, and manage reservations with a smile. You will operate the POS system, handle cash, and ensure accurate transactions while delivering friendly service.

The role requires strong communication, basic math skills, and the ability to maintain confidentiality in a fast-paced casino dining environment. Availability for nights, weekends, holidays, and overtime is expected.