Guest Experience Front Desk Associate - Reservations

ViziRecruiter,LLC.; Lake Charles (LA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

PENN Entertainment in Lake Charles, LA, is seeking a front desk professional to deliver friendly guest service in a fast-paced hotel/casino environment. You will check guests in/out, handle reservations, verify information, and assist with guest inquiries while maintaining confidentiality and a high level of professionalism.

The role requires flexibility for nights, weekends, and holidays, with opportunities to contribute to revenue through rate-based reservations and cross-department

Qualifications

• High School Diploma or equivalent.
• Hospitality or Front Desk experience preferred.
• Strong computer skills with proficiency in Microsoft Office.
• Must be fluent and literate in English.
• Excellent customer service and interpersonal skills.
• Ability to maintain confidentiality and professionalism.
• Ability to work a flexible schedule including nights, weekends, holidays.

Responsibilities

• Provides friendly and efficient service to guests during check in/out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information necessary to guarantee rooms (e.g., identification, credit card verification, etc.).
• Performs Front Desk, Call Center, and other hotel-related duties when necessary.
• Keeps Hotel Services Supervisor informed of any problems.
• If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.
• Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
• Maximizes resort revenues by selling reservations based on predetermined rate strategies.
• Accurately enters all reservations into the computer system according to department policy and procedure.
• Provides information to guests regarding local services and events.
• Assists the Player Development team with all reservations and requests.
• Performs group block management, including entering room lists and inventory control.

Skills

Customer service

Interpersonal skills

English fluency

Microsoft Office

Teamwork

Communication skills

Education

High School Diploma

Tools

Microsoft Office

Job description

PENN Entertainment in Lake Charles, LA, is seeking a front desk professional to deliver friendly guest service in a fast-paced hotel/casino environment. You will check guests in/out, handle reservations, verify information, and assist with guest inquiries while maintaining confidentiality and a high level of professionalism.

The role requires flexibility for nights, weekends, and holidays, with opportunities to contribute to revenue through rate-based reservations and cross-department