Guest Experience Specialist — Hospitality Champion

Fogo de Chão; Charlotte (NC); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Short-Term Disability

Voluntary benefits

Pet Insurance

Job summary

Fogo de Chão is hiring a Customer Service Representative in Charlotte, NC. The role focuses on enhancing the guest experience through attentive service, gratitude, and hospitality reflecting Southern Brazilian traditions.

Applicants should be able to work weekends and holidays, endure high-stress situations, and lift up to 50 lbs as needed. This is a full-time opportunity with comprehensive benefits and career growth at Fogo de Chão.

Qualifications

• High endurance and mental acuity to handle high-stress situations.
• Able to lift objects up to 50 lbs and stand for long periods.
• Must be able to work weekends and holidays.

Responsibilities

• Facilitate service activities to enhance and enable the guest experience.
• Convey the gratitude of the organization to the guest for their patronage through guest focused practices.
• Preserve and share the festive, hospitable spirit of Southern Brazilian traditions.
• Completes any beginning or closing shift duties as directed by management.

Skills

Customer service skills

High stress tolerance

Endurance & resilience

Job description

Fogo de Chão is hiring a Customer Service Representative in Charlotte, NC. The role focuses on enhancing the guest experience through attentive service, gratitude, and hospitality reflecting Southern Brazilian traditions.

Applicants should be able to work weekends and holidays, endure high-stress situations, and lift up to 50 lbs as needed. This is a full-time opportunity with comprehensive benefits and career growth at Fogo de Chão.