Guest Experience Specialist - Fast-Paced Hospitality

Fogo de Chão; Plano (TX); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Company-paid Life Insurance

Short-Term Disability

Critical Illness

Pet Insurance

Voluntary benefits

Job summary

Fogo de Chão in Plano, TX seeks a Customer Service Representative to elevate guest experiences through warm hospitality and efficient service. You will support service activities, thank guests for patronage, and help maintain the festive spirit of our Southern Brazilian traditions.

This role requires stamina, the ability to lift up to 50 lbs, and willingness to work weekends and holidays. Full-time, on-site position with comprehensive benefits and opportunities for growth.

Qualifications

• High endurance and mental acuity to manage conflict in high-stress settings.
• Ability to lift objects up to 50 lbs and stand for long periods.
• Availability to work weekends and holidays.

Responsibilities

• Facilitate service activities to enhance and enable the guest experience.
• Convey the gratitude of the organization to the guest for their patronage through guest focused practices.
• Preserve and share the festive, hospitable, and gracious spirit of Southern Brazilian traditions.
• Completes any beginning or closing shift duties as directed by management.

Skills

Endurance

Mental acuity under pressure

Conflict management

Stamina for long shifts

Lift up to 50 lbs

Job description

Fogo de Chão in Plano, TX seeks a Customer Service Representative to elevate guest experiences through warm hospitality and efficient service. You will support service activities, thank guests for patronage, and help maintain the festive spirit of our Southern Brazilian traditions.

This role requires stamina, the ability to lift up to 50 lbs, and willingness to work weekends and holidays. Full-time, on-site position with comprehensive benefits and opportunities for growth.