Catering & Delivery Specialist

Fogo de Chão; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life Insurance

Short-Term Disability

Pet Insurance

Voluntary benefits

Job summary

Fogo de Chão is seeking a Catering Specialist to coordinate pickup and delivery orders and enhance the Guest experience at all catering events. You will convey gratitude for patronage and share the festive spirit of Southern Brazilian traditions.

The role requires pleasant guest interactions, physical stamina to lift up to 30 pounds, and the ability to drive a vehicle for deliveries. Prior hospitality CS experience is preferred; full-time employment with benefits offered.

Qualifications

• 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position.
• Must be pleasant in dealing with guests and team members in demanding situations.
• Must be able to endure prolonged walking and standing; physically capable of basic duties.
• Must have the ability to frequently lift and/or move up to 30 pounds.
• Must have a valid driver’s license and be able to use personal vehicle for deliveries and offsite events.
• Must be knowledgeable of Fogo’s menu and mission.

Responsibilities

• Guide Guests through catering menu, offerings, and pricing. Lead and assist with the planning of their menu and order. Identify and facilitate delivery special requests.
• Coordinate order details with restaurant team. Lead service and schedule all catering pickups and deliveries.
• Prior to event date, confirm all details of each catering order with the Guest to ensure proper execution; menu, pick-up/delivery time, packaging needs, special requests, and delivery instructions.
• Execute all catering orders and deliveries with the highest standard of organization and accuracy.
• Provide a hospitable experience throughout the catering/delivery process.
• Train Assistant Catering Specialist on Fogo service standards.
• Be prepared to respond to and resolve guests’ concerns and questions in a concise way.
• Anticipate and prevent potential service or product breakdowns.
• Escalate guest and team questions to management immediately.
• Be knowledgeable of all catering menu items, contents and preparation methods.
• Follow up on all catering inquiries/leads to secure future business.
• Stay informed about all company marketing and promotional activities.
• Coordinate and attend local events as requested.

Skills

Guest service

Driving

Team collaboration

Physical fitness

Job description

Fogo de Chão is seeking a Catering Specialist to coordinate pickup and delivery orders and enhance the Guest experience at all catering events. You will convey gratitude for patronage and share the festive spirit of Southern Brazilian traditions.

The role requires pleasant guest interactions, physical stamina to lift up to 30 pounds, and the ability to drive a vehicle for deliveries. Prior hospitality CS experience is preferred; full-time employment with benefits offered.