Guest-Centric Catering Specialist | Events & Delivery

Fogo de Chão; Durham (NC); On-site; USD 8,200 - 12,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life Insurance

Short-Term Disability

Voluntary benefits package including…

Job summary

Fogo de Chão in Durham, NC is seeking a Catering Specialist to coordinate catering orders, including pickup and delivery, and to enhance the guest experience at events. You will work with the restaurant team to plan menus, schedules, and delivery details while embodying our hospitable Brazilian hospitality.

The role requires at least 2 years in restaurant or hospitality customer service, a valid driver’s license, and the ability to lift up to 30 pounds.

Qualifications

• Must be pleasant in dealing with guests and team members, with ability to perform in demanding situations.
• Must be physically capable of performing basic duties.
• Must be able to endure prolonged walking and standing.
• Must have 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position.
• Must be knowledgeable of Fogo’s menu and mission.
• Must have the ability to frequently lift and/or move up to 30 pounds.
• Must be able to physically drive a vehicle.
• Must have a valid driver’s license and current auto insurance.
• Must have the ability to use personal vehicle for deliveries and offsite events.

Responsibilities

• Guide Guests through catering menu, offerings, and pricing. Lead and assist with the planning of their menu and order. Identify and facilitate delivery special requests.
• Coordinate order details with restaurant team. Lead service and schedule all catering pickups and deliveries.
• Prior to event date, confirm all details of each catering order with the Guest to ensure proper execution; menu, specific pick-up or delivery time, delivery type, packaging needs, special requests, and delivery special instructions.
• Execute all catering orders and deliveries with the highest standard of organization and accuracy.
• Provide a hospitable experience throughout the catering/delivery process.
• Train Assistant Catering Specialist on Fogo service standards.
• Be prepared to respond to and resolve guests’ concerns and questions in a direct concise way.
• Anticipate and prevent potential service or product breakdowns.
• Escalate guest and team questions, concerns, issues directly to management immediately.
• Be knowledgeable of all catering menu items, their contents and preparation methods.
• Follow up on all catering inquiries/leads to secure future business.
• Stay informed about all company marketing and promotional activities.
• Coordinate and attend local events as requested.
• Attend business and networking events as requested, with the sole purpose of growing Catering Brand awareness.
• Be attentive to any object, condition or substance that might cause injury to a guest or fellow team member.
• Adhere to all Fogo safety rules and guidelines.
• Perform all reasonable tasks assigned by management.

Skills

Customer service

Guest interaction

Delivery coordination

Job description

Fogo de Chão in Durham, NC is seeking a Catering Specialist to coordinate catering orders, including pickup and delivery, and to enhance the guest experience at events. You will work with the restaurant team to plan menus, schedules, and delivery details while embodying our hospitable Brazilian hospitality.

The role requires at least 2 years in restaurant or hospitality customer service, a valid driver’s license, and the ability to lift up to 30 pounds.