Guest Experience Specialist - Hospitality & Service

Fogo de Chão; Wayne (NJ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Life Insurance

Short-Term Disability

Voluntary benefits

Pet Insurance

MEC Health plan (part-time eligible)

Job summary

Fogo de Chão is hiring a Customer Service Representative to deliver a memorable guest experience and uphold the warm, festive Brazilian dining culture. You will facilitate service activities, show appreciation to guests, and embody our hospitality traditions on a fast-paced shift.

Position offers a fixed hourly rate with tips, comprehensive benefits for full-time team members, and opportunities for professional growth within a welcoming team. Weekend and holiday availability is required.

Qualifications

• Must have a high level of endurance and mental acuity to manage conflict and high-stress situations.
• Must be able to transport objects up to 50 lbs, stand for long periods, and work at a fast pace.
• Must be able to work weekends and holidays.

Responsibilities

• Facilitate service activities to enhance and enable the guest experience.
• Convey gratitude of the organization to the guest for their patronage through guest-focused practices.
• Preserve and share the festive, hospitable, and gracious spirit of Southern Brazilian traditions.
• Complete any beginning or closing shift duties as directed by management.
• Other duties may be assigned.

Skills

Endurance

Conflict management

Mobility/physical stamina

Weekend availability

Job description

Fogo de Chão is hiring a Customer Service Representative to deliver a memorable guest experience and uphold the warm, festive Brazilian dining culture. You will facilitate service activities, show appreciation to guests, and embody our hospitality traditions on a fast-paced shift.

Position offers a fixed hourly rate with tips, comprehensive benefits for full-time team members, and opportunities for professional growth within a welcoming team. Weekend and holiday availability is required.