Guest Experience Specialist — Golf Retail & Service

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Indianapolis (IN); On-site; USD 21,000 - 23,000; Full time

Job summary

PGA TOUR Superstore is seeking a Customer Service Associate in Indianapolis to engage Customers in the Front-End areas and ensure a world-class checkout experience. You will handle returns, exchanges, gift cards, and promotions, while maintaining a clean, organized front-end area and securing payments.

Role emphasizes assisting with product information, promotions, and loyalty program activities, with opportunities to advance with world-class service culture and teamwork across departments.

Qualifications

• Strong listening and interpersonal skills; able to communicate cross-functionally.
• Basic computer skills with working knowledge of Microsoft Office Suite.
• Organize multiple priorities to meet deadlines and objectives.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Greeting and engaging Customers throughout the Front-End areas (Cashier Area, Club Desk)
• Executing Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping Front-End areas merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Front-End equipment and supplies are maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintaining the Front-End area in a clean, professional presentation at all times.
• Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with SOP.
• Answer basic product questions, provide store information, and direct Customers to specific store areas or team members when needed.
• Stay up to date on promotions and marketing events to maintain a strong merchandising presence during promotions.
• Be a champion of the products and services offerings, inform, educate, and promote offerings to Customers.
• Provide feedback on operational and merchandising opportunities to maintain best-in-class experience.

Skills

Communication

MS Office

Organization

Education

High School Diploma or equivalent

Job description

PGA TOUR Superstore is seeking a Customer Service Associate in Indianapolis to engage Customers in the Front-End areas and ensure a world-class checkout experience. You will handle returns, exchanges, gift cards, and promotions, while maintaining a clean, organized front-end area and securing payments.

Role emphasizes assisting with product information, promotions, and loyalty program activities, with opportunities to advance with world-class service culture and teamwork across departments.