Guest Experience Specialist - Front Desk (Weekly Pay)

esacareers; Colorado; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering hotel/

Job summary

ESA Management, LLC in Colorado is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and process payments in line with company guidelines. This role emphasizes a welcoming, efficient front desk presence and adherence to safety policies.

You will maintain the lobby and breakfast area, promote ESA services, and strive to convert inquiries into reservations while delivering outstanding guest experiences.

Qualifications

• High school diploma or GED, plus 1–3 months related experience or training.
• Ability to manage cash handling, payments, and deposits accurately.
• Strong communication and guest service skills, with attention to safety.

Responsibilities

• Assist guests, answer phones, check-in/check-out, and process payments.
• Resolve guest issues through the Make it Right process with courtesy.
• Maintain front desk, lobby, and common areas in a clean, organized state.
• Promote ESA services and convert inquiries into reservations and occupancy.
• Handle reservations, registrations, and departures per company guidelines.
• Follow safety, security, and key control policies; document routine reports.

Skills

English proficiency

PMS operations

Safety compliance

Reporting

Guest issue resolution

Multitasking

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC in Colorado is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and process payments in line with company guidelines. This role emphasizes a welcoming, efficient front desk presence and adherence to safety policies.

You will maintain the lobby and breakfast area, promote ESA services, and strive to convert inquiries into reservations while delivering outstanding guest experiences.