Guest Experience Champion — Hospitality & Guest Services

Compass Group USA; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group and a member of Compass Group USA, is seeking a Front Desk Associate to assist visiting and local customers with routine service requests in a corporate hospitality setting.

You will greet visitors, answer phones, take messages, coordinate on-floor conference room activities, and serve as a Hospitality Services resource while upholding client procedures and upholding the company culture.

Qualifications

• A high school graduate, with some college preferred.
• Two to three years' experience in a client service / reception position within a hospitality or corporate environment.
• Ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously.
• Comfortable interacting with visitors in a public environment.
• Basic computer skills and knowledge of office technology / equipment.

Responsibilities

• Greets both expected and unexpected visitors according to established procedures
• Answers telephones in a friendly, professional manner
• Takes messages with accuracy and appropriately handles or refers questions and requests
• Handles on-floor conference room activities
• Acts as an overall Hospitality Services resource to guests, visitors, and employees
• Has a thorough understanding of the client's emergency procedures is prepared to carry out designated tasks
• Exemplifies an understanding of the client's company culture
• Performs other duties as assigned

Skills

Customer service

Education

High school diploma

Some college

Job description

Rapport, a division of FLIK Hospitality Group and a member of Compass Group USA, is seeking a Front Desk Associate to assist visiting and local customers with routine service requests in a corporate hospitality setting.

You will greet visitors, answer phones, take messages, coordinate on-floor conference room activities, and serve as a Hospitality Services resource while upholding client procedures and upholding the company culture.