Guest Experience Specialist: Front Desk & Travel Perks

capitalvacations; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off & Holidays

Medical/Dental with employer contrib.

401(k) retirement plan

Travel perks to resort locations

Job summary

Capital Vacations in Kissimmee, FL is seeking a Hospitality Specialist to deliver exceptional guest service and create a warm, welcoming environment throughout each stay.

You will handle front desk operations, check-ins/outs, reservations, night audit, and respond to guest inquiries about local dining and attractions while coordinating with other departments to ensure seamless service.

Qualifications

• Experience in front desk operations and guest services is preferred.
• Ability to handle reservations, check-ins/outs, and night audit tasks.
• Strong phone etiquette and local area knowledge are helpful.

Responsibilities

• Manage efficient and courteous front desk operations.
• Check guests in/out, collect balances, post room charges, and handle reservations.
• Prepare night audit and respond to online reviews; coordinate with other departments.
• Answer guest questions about local restaurants and attractions.
• Make courtesy calls, send confirmations, and notify owners on rental status.
• Process revenue and balance cash drawers; perform daily banking routines.
• Enter maintenance requests and manage RCI banking, memberships, cancellations.
• Assist with inventory and office supplies as needed.

Skills

Front desk operations

Guest services

Telephone etiquette

Reservations & check-in/out

Cash handling

Cross-department coordination

Post-audit reporting

Customer service

Education

High School Diploma or GED

Tools

SPI system

POS systems

Job description

Capital Vacations in Kissimmee, FL is seeking a Hospitality Specialist to deliver exceptional guest service and create a warm, welcoming environment throughout each stay.

You will handle front desk operations, check-ins/outs, reservations, night audit, and respond to guest inquiries about local dining and attractions while coordinating with other departments to ensure seamless service.