Guest Experience Specialist — Front Desk & Hospitality

Capital Vacations, LLC; Florida; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off and Paid Holidays

Medical/Dental with employer contribut

Voluntary Life Insurance, Disability,

Aflac Insurance

Company-paid life insurance and long‑t

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations, LLC is seeking a Hospitality Specialist to ensure an exceptional guest experience. You will greet guests, manage check-ins/outs, process charges, and coordinate with departments to fulfill requests. A bilingual preference can enhance service across diverse guests.

Beyond front desk duties, you’ll handle guest inquiries, schedule confirmations, and support revenue processing while maintaining accuracy and courtesy throughout the stay.

Qualifications

• High School Diploma/GED preferred.
• Prior hospitality or customer service experience preferred.
• Computer skills, attention to detail, excellent customer service, and ability to work under pressure.

Responsibilities

• Greet and assist guests, ensuring a welcoming environment.
• Check guests in/out, process charges, make reservations and room moves.
• Answer guest questions about local restaurants and attractions.

Skills

Customer service

Front desk operations

Communication skills

Attention to detail

Work under pressure

Education

High School Diploma/GED

Tools

SPI system

Job description

Capital Vacations, LLC is seeking a Hospitality Specialist to ensure an exceptional guest experience. You will greet guests, manage check-ins/outs, process charges, and coordinate with departments to fulfill requests. A bilingual preference can enhance service across diverse guests.

Beyond front desk duties, you’ll handle guest inquiries, schedule confirmations, and support revenue processing while maintaining accuracy and courtesy throughout the stay.