Guest Experience Specialist

Fairfield Inn & Suites By Marriott - Charlotte Matthews; Charlotte (NC); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401K retirement plan

DailyPay

Special team member hotel rates

Job summary

Newport Hospitality is seeking a friendly Guest Service Representative to join our front desk team at a Charlotte property. You will deliver exceptional service, check guests in and out, and ensure a smooth arrival and departure experience for every guest.

The ideal candidate shows a passion for hospitality, strong communication, and problem-solving skills, with previous customer-facing experience considered a plus. This on-site role offers benefits and opportunities to grow with our team.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Excellent customer service

Strong communication

Interpersonal abilities

Attention to detail

Problem-solving skills

Fast-paced environment

Job description

Newport Hospitality is seeking a friendly Guest Service Representative to join our front desk team at a Charlotte property. You will deliver exceptional service, check guests in and out, and ensure a smooth arrival and departure experience for every guest.

The ideal candidate shows a passion for hospitality, strong communication, and problem-solving skills, with previous customer-facing experience considered a plus. This on-site role offers benefits and opportunities to grow with our team.