Guest Experience Specialist — Front Desk & Reservations

Tee Bar Corp; Town of Highland (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Rocking Horse Ranch Resort in Highland, NY seeks a dynamic Front Desk and Reservations Agent. You will be the first contact for guests, handling reservations, check-ins, and inquiries with a friendly, service-oriented approach.

This full-time role requires evening availability, a background in sales or hospitality, excellent communication and detail orientation, and the ability to multitask and collaborate with other departments to ensure a seamless guest experience.

Qualifications

• Experience in a sales or hospitality role preferred.
• Strong organizational, communication, written, and interpersonal skills.
• Impeccable attention to detail.
• Strong work ethic, adept at multitasking, and a true team player.
• Excellent computer skills.

Responsibilities

• Receive and manage in-bound reservation calls and leads from potential guests, repeat clients, and groups; understand specific guest needs to secure reservations.
• Ensure each encounter with guests is conducted in a positive service-oriented manner.
• Maintain fluency with resort’s rates, packages, and promotions.
• Provide attentive and courteous service to all guests during check-in, throughout their stay, and at check-out.
• Demonstrate detailed knowledge of all itineraries, activities, and services.
• Interact with and assist other departments as needed.

Skills

Sales experience

Hospitality focus

Organizational skills

Communication skills

Written and interpersonal skills

Attention to detail

Team player

Tools

Computer skills

Job description

Rocking Horse Ranch Resort in Highland, NY seeks a dynamic Front Desk and Reservations Agent. You will be the first contact for guests, handling reservations, check-ins, and inquiries with a friendly, service-oriented approach.

This full-time role requires evening availability, a background in sales or hospitality, excellent communication and detail orientation, and the ability to multitask and collaborate with other departments to ensure a seamless guest experience.