Guest Experience & Reservations Specialist

Crewny; New York, Northern (NY, KY); Hybrid; USD 57,308,000 - 77,366,000; Full time

Job summary

Crew is seeking a Reservationist to join its experience-focused team in New York. The role centers on first contact with guests, relationship development, and helping with guest relations requests to ensure a stellar dining experience from start to finish.

The ideal candidate communicates graciously, stays reliable, and is eager to provide outstanding hospitality. You will support guest services, events, and venue management as part of a growing hospitality group.

Qualifications

• Ability to multi-task.
• Ability to perform essential job functions in a high-volume, fast-paced environment.
• Excellent verbal communication skills.
• Excellent written communication skills.
• Experience with restaurant event planning a plus.
• Organizational skills.
• Familiarity with restaurant event booking and coordination a plus.

Responsibilities

• Direct communication to mediate guest concerns and make reservations over the phone, in person, and virtually.
• The Reservationist is responsible for optimizing communication and maximizing business performance through effective reservation management.
• The Reservationist also plays an integral role with the Event Sales lifecycle, offering administrative support to event bookings.
• Communicate with venue management daily.
• Interact with guests with positivity and composure in all circumstances.
• Maintain knowledge of restaurant concepts, location, transportation, management team, etc.
• Monitor and respond to all communications; provide friendly, knowledgeable assistance to phone call and email inquiries.
• Navigate unsatisfied guest concerns while escalating serious issues to upper management.
• Perform administrative tasks including but not limited to billing, digital organization, and scheduling.
• Provide administrative support to the Event Sales team with organization of BEOs and the execution of other administrative tasks.
• Uphold established culture and values of Company.

Skills

Verbal communication

Written communication

Multi-tasking

Organizational skills

Event planning experience

Job description

Crew is seeking a Reservationist to join its experience-focused team in New York. The role centers on first contact with guests, relationship development, and helping with guest relations requests to ensure a stellar dining experience from start to finish.

The ideal candidate communicates graciously, stays reliable, and is eager to provide outstanding hospitality. You will support guest services, events, and venue management as part of a growing hospitality group.