Guest Experience Concierge – Front Desk

The Ranch at Rock Creek; Philipsburg (MT); On-site; USD 2,066,000 - 3,444,000; Full time

Job summary

The Ranch at Rock Creek in Philipsburg, MT, seeks a Front Desk Agent to serve as the main liaison with guests, handling arrivals, departures, and a wide range of guest services to Forbes 5-Star standards.

You will manage reservations in the Property Management System, assist with guest requests, share local attractions, and collaborate with team members to ensure a flawless guest experience throughout their stay.

Qualifications

• High School Diploma required
• College or University qualifications beneficial
• Customer Service experience required
• Front Desk or hotel operations experience preferred
• Ability to clearly communicate with guests, management and coworkers to their understanding
• Ability to provide legible written communication
• Proficient in Microsoft Word, Excel and Power Point (required)
• Valid driver’s license.

Responsibilities

• Maintain knowledge of scheduled daily activities, Ranch features and services, accommodations, arrivals and departures, hours of operations for various Ranch outlets.
• Address guest concerns, requests and special requirements by facilitating inter-departmental communication to assure guest requests are handled on a timely basis and to the highest standards.
• Relay accurate information to guests regarding local attractions and activities as well as on-site Ranch activities, spa treatments, food and beverage events, etc.
• Help manage the arrival process by preparing welcome cards, printing registration cards and waivers, performing the check in, and initiating the Ranch property tour in the Granite Lodge.
• Learn our Property Management System in order to maintain reservations in-house, review arrivals prior to check in trouble shoot incorrect folio postings, and update guest records.
• Manage departure process by checking folio records in advance of departure, posting charges, processing adjustments and package allowances, and answering guests’ final questions.
• Promote teamwork and quality service through daily communication and co-ordinations with other team members.

Skills

Customer Service

Front Desk Operations

Communication skills

Attention to Detail

Discretion & Confidentiality

Microsoft Word

Microsoft Excel

PowerPoint

Valid Driver's License

Education

High School Diploma

College or University qualifications beneficial

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Ranch at Rock Creek in Philipsburg, MT, seeks a Front Desk Agent to serve as the main liaison with guests, handling arrivals, departures, and a wide range of guest services to Forbes 5-Star standards.

You will manage reservations in the Property Management System, assist with guest requests, share local attractions, and collaborate with team members to ensure a flawless guest experience throughout their stay.