Front Desk and Reservations Agent

Tee Bar Corp; Town of Highland (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Rocking Horse Ranch Resort in Highland, NY seeks a dynamic Front Desk and Reservations Agent. You will be the first contact for guests, handling reservations, check-ins, and inquiries with a friendly, service-oriented approach.

This full-time role requires evening availability, a background in sales or hospitality, excellent communication and detail orientation, and the ability to multitask and collaborate with other departments to ensure a seamless guest experience.

Qualifications

• Experience in a sales or hospitality role preferred.
• Strong organizational, communication, written, and interpersonal skills.
• Impeccable attention to detail.
• Strong work ethic, adept at multitasking, and a true team player.
• Excellent computer skills.

Responsibilities

• Receive and manage in-bound reservation calls and leads from potential guests, repeat clients, and groups; understand specific guest needs to secure reservations.
• Ensure each encounter with guests is conducted in a positive service-oriented manner.
• Maintain fluency with resort’s rates, packages, and promotions.
• Provide attentive and courteous service to all guests during check-in, throughout their stay, and at check-out.
• Demonstrate detailed knowledge of all itineraries, activities, and services.
• Interact with and assist other departments as needed.

Skills

Sales experience

Hospitality focus

Organizational skills

Communication skills

Written and interpersonal skills

Attention to detail

Team player

Tools

Computer skills

Job description

# Front Desk and Reservations AgentHighland , NY 12528## OverviewSalary Range$18.00 - $18.00 Hourly## DescriptionRocking Horse Ranch Resort is an award winning, all-inclusive resort in Highland, NY. We are seeking driven, articulate, and passionate team members for our Front Desk and Reservations team! You will be the first point of contact with each guest, and will be trained to provide the highest level of hospitality. Ideal candidates will have a gregarious personality and a natural talent for customer service, with a solid ability to understand unique guest needs and close a sale. This is a full time position, and evening availability is required.* Receive and manage in-bound reservation calls and leads from potential guests, repeat clients, and groups; understand specific guest needs to secure reservations* Ensure each encounter with guests is conducted in a positive service-oriented manner* Maintain fluency with resort’s rates, packages, and promotions* Provide attentive and courteous service to all guests during check-in, throughout their stay, and at check-out* Demonstrate detailed knowledge of all itineraries, activities, and services* Interact with and assist other departments as needed## Qualifications* Experience in a sales or hospitality role preferred* Strong organizational, communication, written, and interpersonal skills* Impeccable attention to detail* Strong work ethic, adept at multitasking, and a true team player* Excellent computer skills