Guest Experience Specialist (Front Desk & Reservations)

Extended Stay America; Springfield (MO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, and manage check-ins and payments in a fast-paced front desk environment.

The role requires delivering excellent guest service, following company policies, and maintaining front desk paperwork while ensuring a safe and welcoming lobby. You will contribute to a positive guest experience and promote ESA’s value to guests seeking extended stays.

Qualifications

• Requires strong guest service focus and ability to handle guest requests with follow-through.
• Must be proficient in English and able to communicate clearly with guests and coworkers.
• Experience with front desk procedures including reservations, check-in/out, and payments.

Responsibilities

• Assist guests and respond to requests promptly.
• Answer phones and handle reservations, check-ins/outs, and payments per guidelines.
• Maintain front desk paperwork and ensure safety/security procedures are followed.
• Process payments and manage balances for in-house accounts.
• Keep lobby and front desk areas clean and organized.
• Promote the hotel and convert inquiries into reservations.

Skills

Guest service

Phone handling

Cash handling

PMS system

English communication

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Payment processing systems

Job description

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, and manage check-ins and payments in a fast-paced front desk environment.

The role requires delivering excellent guest service, following company policies, and maintaining front desk paperwork while ensuring a safe and welcoming lobby. You will contribute to a positive guest experience and promote ESA’s value to guests seeking extended stays.