Guest Experience Specialist – Front Desk & Reservations

esacareers; Seattle, Bothell (WA, WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative in Seattle to provide exceptional guest experiences by assisting guests, answering phones, and handling check-ins and check-outs. You will process reservations, collect payments, and maintain front desk operations in line with brand standards.

Responsibilities include resolving guest requests through Make it Right, handling all cash and card payments, and ensuring safety and cleanliness of the lobby and front desk area.

Qualifications

• High school diploma or GED or equivalent.
• Fluent English communication with guests.
• Strong cash handling and POS experience preferred.

Responsibilities

• Assist guests, answer phones, and check guests in/out.
• Process reservations, payments, and departures per guidelines.
• Promote ESA service culture and resolve guest issues.
• Maintain a clean, organized front desk and lobby area.

Skills

English proficiency

Education

High school diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative in Seattle to provide exceptional guest experiences by assisting guests, answering phones, and handling check-ins and check-outs. You will process reservations, collect payments, and maintain front desk operations in line with brand standards.

Responsibilities include resolving guest requests through Make it Right, handling all cash and card payments, and ensuring safety and cleanliness of the lobby and front desk area.