Guest Experience Specialist - Front Desk & Reservations

DIMENSION MASTER; Scottsdale (AZ); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Supportive team environment

Career growth opportunities

Job summary

DIMENSION MASTER in Scottsdale, AZ is seeking a Guest Service Representative to help guests during check-ins, check-outs, reservations, and daily service needs at the front desk.

You will greet guests, manage room assignments, process payments, coordinate with housekeeping, and provide local information to ensure memorable stays. Prior hotel front desk experience is a plus; flexible shifts including holidays and weekends are required.

Qualifications

• Strong customer service and clear communication are essential.
• Friendly, professional presence with computer/shop systems ability.
• Prior hotel front desk experience is preferred.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalate concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Front desk software

Job description

DIMENSION MASTER in Scottsdale, AZ is seeking a Guest Service Representative to help guests during check-ins, check-outs, reservations, and daily service needs at the front desk.

You will greet guests, manage room assignments, process payments, coordinate with housekeeping, and provide local information to ensure memorable stays. Prior hotel front desk experience is a plus; flexible shifts including holidays and weekends are required.