Guest Services Specialist – Front Desk

Troon International; Scottsdale (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality company is seeking a Front Desk Agent in Scottsdale, Arizona. In this role, you will be responsible for guest check-ins and check-outs, managing charges, and providing superior guest service. Ideal candidates will have a high school diploma and knowledge of lodging systems. This role emphasizes reliability and excellent communication skills. Join a team that is committed to exceptional service!

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Knowledge of lodging system application.

Responsibilities

• Accurately posts all charges to guest’s bills.
• Checks all guests in and out of the resort based on established procedures.
• Promotes activities and special events at the facilities.
• Provides accurate and complete information about the resort and the surrounding area.
• Answers guest questions and provides directions.
• Accountable for all cash, checks and credit card receipts.
• Activates emergency procedures in case of emergency.
• Assists with faxing, copying and message taking duties.
• Promptly answers the phone and directs calls.

Skills

Knowledge of lodging system application

Education

High school diploma or GED

Job description

A hospitality company is seeking a Front Desk Agent in Scottsdale, Arizona. In this role, you will be responsible for guest check-ins and check-outs, managing charges, and providing superior guest service. Ideal candidates will have a high school diploma and knowledge of lodging systems. This role emphasizes reliability and excellent communication skills. Join a team that is committed to exceptional service!