Guest Experience Specialist – Front Desk & Reservations

Extended Stay America; Pompano Beach (FL); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Vision Insurance

401(k)

Paid Time Off

Job summary

Extended Stay America is seeking a Guest Services Representative to welcome guests, handle check-in/out, answer phones, and process payments following company guidelines. The role emphasizes a strong customer service approach and adherence to safety procedures across the front desk and lobby areas.

The position requires clear English communication, basic cash handling, and the ability to manage guest requests while promoting ESA’s service culture.

Qualifications

• High school diploma or GED or equivalent experience.
• Proficient English communication with guests and staff.
• Experience operating front desk systems and handling payments.

Responsibilities

• Assist guests with check-in/check-out and reservations.
• Answer phones and respond to guest requests with follow-through.
• Process payments and maintain balances and city ledger accounts.

Skills

English proficiency

Guest service

Cash handling

Multi-line phone handling

Front desk operations

Education

High school diploma or GED

Job description

Extended Stay America is seeking a Guest Services Representative to welcome guests, handle check-in/out, answer phones, and process payments following company guidelines. The role emphasizes a strong customer service approach and adherence to safety procedures across the front desk and lobby areas.

The position requires clear English communication, basic cash handling, and the ability to manage guest requests while promoting ESA’s service culture.