Guest Experience Specialist - Front Desk & Reservations

Extended-Stay-Hotel; Lombard (IL); On-site; USD 17,000 - 25,000; Part time

Job summary

ESA Management, LLC is seeking a part-time Guest Services Representative at Extended-Stay-Hotel in Lombard, IL. The role centers on welcoming guests, handling check-in/check-out, and processing payments at the front desk with a strong commitment to service.

You will also perform front desk paperwork, support breakfast service, and uphold safety standards while reflecting ESA’s service culture in every guest interaction.

Qualifications

• High school diploma or GED or equivalent experience required.
• 1–3 months related experience or training acceptable.
• Ability to communicate in English and interact with guests.

Responsibilities

• Assist guests, answer phones, check in/out, and collect payment.
• Complete front office daily paperwork and ensure safety procedures.
• Promote ESA service culture and resolve guest issues.
• Maintain lobby and front desk area and assist with breakfast setup.

Skills

English communication

PMS experience

Cash handling

Guest service

Education

High school diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC is seeking a part-time Guest Services Representative at Extended-Stay-Hotel in Lombard, IL. The role centers on welcoming guests, handling check-in/check-out, and processing payments at the front desk with a strong commitment to service.

You will also perform front desk paperwork, support breakfast service, and uphold safety standards while reflecting ESA’s service culture in every guest interaction.