Guest Experience Specialist

Extended-Stay-Hotel; Town of Florida (NY); On-site; USD 24,000 - 30,000; Full time

Job summary

ESA Management, LLC is seeking a Guest Services Representative for our Florida hotel. The role entails assisting guests, answering phones, and handling check-ins/outs with payment processing per company guidelines.

You will complete daily front office paperwork and ensure safety and security procedures across the property. You will engage with guests to resolve issues via the Make it Right program, maintain a clean front desk and public areas, and may assist with breakfast setup and turnover as

Qualifications

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology and ability to audit shift reports.
• Understand and comply with safety rules and operating instructions; follow procedure manuals.
• Complete routine reports and correspondence; perform basic arithmetic as needed.
• Apply good judgment at all times; manage guest-related issues effectively.
• Maintaining awareness of safety, security and company policies throughout the shift.

Responsibilities

• Assist guests at all times; answer phones; check in and check out guests; collect payment per guidelines.
• Complete front office daily paperwork and ensure safety and security procedures are followed.
• Resolve guest issues through Make it Right process with courtesy and respect.
• Process reservations, registration, payment, and departures in accordance with procedures.
• Maintain front desk area and public spaces clean and organized; assist with breakfasts as needed.

Skills

English proficiency

PMS software

Safety procedures

Education

High school diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative for our Florida hotel. The role entails assisting guests, answering phones, and handling check-ins/outs with payment processing per company guidelines.

You will complete daily front office paperwork and ensure safety and security procedures across the property. You will engage with guests to resolve issues via the Make it Right program, maintain a clean front desk and public areas, and may assist with breakfast setup and turnover as