Guest Experience & Front Desk Associate

ESA Management, LLC; Torrance (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Environment

Employee Recognition

Vision Insurance

401(k)

Employee Assistance

Employee Perks

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments per company guidelines. You will also complete front desk paperwork and ensure safety and security procedures are followed for all guests and associates.

Responsibilities include resolving guest requests, handling reservations, and maintaining a clean, organized front desk and lobby area while showcasing ESA’s service culture and promoting brand standards.

Qualifications

• High School Diploma or GED or 1–3 months related experience and/or training.
• Ability to communicate in English and interact with guests and vendors.
• Proficiency operating property management and front desk systems.

Responsibilities

• Assist guests, answer phones, check in/out, and collect payment.
• Process reservations and maintain front desk daily paperwork.
• Handle cash and payment processing with accuracy and security.
• Resolve guest issues using ESA's Make it Right process with courtesy.
• Maintain lobby and front desk areas in compliance with standards.

Skills

Guest service

Communication

POS system

Cash handling

Conflict resolution

Reservation processing

Education

High School Diploma or GED

Tools

PMS software

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments per company guidelines. You will also complete front desk paperwork and ensure safety and security procedures are followed for all guests and associates.

Responsibilities include resolving guest requests, handling reservations, and maintaining a clean, organized front desk and lobby area while showcasing ESA’s service culture and promoting brand standards.