Guest Experience Specialist - Front Desk & Reservations

Holiday Inn Express & Suites - Dubuque West; Dubuque (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Holiday Inn Express & Suites – Dubuque West in Dubuque, IA is seeking a full-time Front Desk Staff member to welcome guests, manage check-in/check-out, and answer questions about hotel services and local attractions. You will handle reservations, process payments, coordinate with housekeeping and maintenance, keep records accurate, and ensure the lobby is clean and welcoming.

The role requires reliability and flexibility to work evenings, weekends, and holidays, with a high school diploma as a

Qualifications

• Experience in guest services and front desk operations.
• Ability to manage reservations and payments.
• Professional phone etiquette and clear communication.
• Basic computer literacy and familiarity with hotel software.
• Reliability, punctuality, and ability to multitask.
• Hospitality or customer-facing experience preferred.
• High school diploma required; hospitality training is a plus.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Answer questions about hotel services and local attractions.
• Process reservations and payments accurately.
• Respond to guest inquiries and resolve concerns promptly.
• Coordinate with housekeeping and maintenance teams.
• Maintain accurate records and ensure lobby presentation.

Skills

Customer service

Reception duties

Phone etiquette

Computer literacy

Multitasking

Reliability

Hospitality experience

Education

High school diploma

Hospitality training

Tools

Hotel management systems

Email

Office software

Job description

Holiday Inn Express & Suites – Dubuque West in Dubuque, IA is seeking a full-time Front Desk Staff member to welcome guests, manage check-in/check-out, and answer questions about hotel services and local attractions. You will handle reservations, process payments, coordinate with housekeeping and maintenance, keep records accurate, and ensure the lobby is clean and welcoming.

The role requires reliability and flexibility to work evenings, weekends, and holidays, with a high school diploma as a