Front Desk Staff

Holiday Inn Express & Suites - Dubuque West; Dubuque (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Holiday Inn Express & Suites – Dubuque West in Dubuque, IA is seeking a full-time Front Desk Staff member to welcome guests, manage check-in/check-out, and answer questions about hotel services and local attractions. You will handle reservations, process payments, coordinate with housekeeping and maintenance, keep records accurate, and ensure the lobby is clean and welcoming.

The role requires reliability and flexibility to work evenings, weekends, and holidays, with a high school diploma as a

Qualifications

• Experience in guest services and front desk operations.
• Ability to manage reservations and payments.
• Professional phone etiquette and clear communication.
• Basic computer literacy and familiarity with hotel software.
• Reliability, punctuality, and ability to multitask.
• Hospitality or customer-facing experience preferred.
• High school diploma required; hospitality training is a plus.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Answer questions about hotel services and local attractions.
• Process reservations and payments accurately.
• Respond to guest inquiries and resolve concerns promptly.
• Coordinate with housekeeping and maintenance teams.
• Maintain accurate records and ensure lobby presentation.

Skills

Customer service

Reception duties

Phone etiquette

Computer literacy

Multitasking

Reliability

Hospitality experience

Education

High school diploma

Hospitality training

Tools

Hotel management systems

Email

Office software

Job description

Company Description

Holiday Inn Express & Suites – Dubuque West is a modern, select-service hotel serving business and leisure travelers in the Dubuque, IA area. The property focuses on delivering a comfortable stay with clean, well-maintained guest rooms and convenient amenities. Team members work together to provide friendly, efficient service and uphold brand standards. The hotel offers opportunities to learn various aspects of hospitality operations and grow within the organization.

Role Description

The Front Desk Staff role is a full-time, on-site position located at Holiday Inn Express & Suites – Dubuque West in Dubuque, IA. This role is responsible for greeting guests, handling check-in and check-out procedures, and answering questions about hotel services and local attractions. Day-to-day tasks include managing reservations, processing payments, responding to phone and in-person inquiries, and resolving guest concerns in a professional and timely manner. The Front Desk Staff also coordinates with housekeeping and maintenance teams, maintains accurate records, and ensures the lobby and front desk area are presentable and welcoming at all times. This position requires consistent adherence to safety, security, and brand service standards.

Qualifications

• Strong customer service skills, with the ability to create a welcoming and helpful experience for guests.
• Receptionist duties proficiency, including handling check-ins/check-outs, reservations, and basic administrative tasks.
• Professional phone etiquette and clear communication skills for managing guest calls and inquiries.
• Basic computer literacy, including use of hotel management systems, email, and standard office software.
• Ability to multitask, prioritize responsibilities, and maintain attention to detail in a fast-paced environment.
• Reliability in attendance and punctuality, with flexibility to work evenings, weekends, and holidays as needed.
• Previous front desk, hospitality, or customer-facing experience is preferred but not required.
• High school diploma or equivalent; additional hospitality or service training is a plus.