Dual-Brand Hotel Front Desk Associate

Q Casino & Resort; Dubuque (IA); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Q Casino & Resort Dubuque is seeking a Hotel Front Desk Associate to welcome guests and manage check-in/check-out across The Key Hotel and Hilton Garden Inn Dubuque. The role supports two brands with shifts at either property, delivering warm service and accurate billing in a fast-paced setting.

The position requires high school diploma or equivalent, strong communication and customer service skills, and the ability to work varied hours including weekends.

Qualifications

• Excellent verbal and written communication.
• Strong interpersonal and customer service skills.
• Organizational skills and attention to detail.
• Familiarity with the local area and ability to provide directions.
• Proficiency with Microsoft Office Suite.
• Experience using laundry detergents and equipment.
• Ability to work long hours and weekends.
• Team collaboration and high attention to detail.

Responsibilities

• Efficiently manages front desk operations, ensuring quick check-in and checkout.
• Warmly and professionally welcomes guests.
• Directs guests to appropriate staff for assistance with food, laundry, concierge, or housekeeping.
• Handles guest requests with professionalism and courtesy.
• Ensures prompt delivery of final bills.
• Keeps lobby and shared areas neat and orderly.
• Maintains knowledge of hotel policies, room rates, discounts, and local events.
• Provides information about local attractions and hotel offerings.
• Operates and maintains laundry equipment including washers, dryers, and iron press.
• Washes, dries, folds, and sorts hotel linens.
• Stocks laundry closets and carts.
• Maintains daily laundry records and inventory of supplies.
• Responds professionally to guest complaints.
• Performs other related duties as assigned.

Skills

Verbal and written communication

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Local area knowledge

Microsoft Office

Team collaboration

Problem-solving

Education

High school diploma or equivalent

Tools

Reservation software

Front desk systems

Credit card processing terminals

Office printers

Job description

Q Casino & Resort Dubuque is seeking a Hotel Front Desk Associate to welcome guests and manage check-in/check-out across The Key Hotel and Hilton Garden Inn Dubuque. The role supports two brands with shifts at either property, delivering warm service and accurate billing in a fast-paced setting.

The position requires high school diploma or equivalent, strong communication and customer service skills, and the ability to work varied hours including weekends.