Guest Experience Pro — Front Desk & Reservations

Courtyard Santa Clarita; Santa Clarita (CA); On-site; USD 20,664 - 30,307; Full time

Job summary

Courtyard Santa Clarita is seeking a friendly Guest Service Representative to greet guests, manage check-ins and check-outs, and assist with reservations at the front desk. You will handle guest inquiries, resolve issues promptly, and coordinate with housekeeping to maintain a smooth operations flow.

This role emphasizes a professional, welcoming presence and strong communication. Prior hotel or customer service experience is helpful but not required, and willingness to work flexible shifts

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, reservations, and room assignments.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments to ensure smooth operations.

Skills

Customer service

Communication

Multitasking

Computer skills

Hotel systems

Tools

Front desk software

Job description

Courtyard Santa Clarita is seeking a friendly Guest Service Representative to greet guests, manage check-ins and check-outs, and assist with reservations at the front desk. You will handle guest inquiries, resolve issues promptly, and coordinate with housekeeping to maintain a smooth operations flow.

This role emphasizes a professional, welcoming presence and strong communication. Prior hotel or customer service experience is helpful but not required, and willingness to work flexible shifts