Front Desk & Guest Experience Associate (Part Time)

Tharaldson Hospitality; Cypress (CA); On-site; USD 23,000 - 27,000; Part time

Benefits offered by this job

Competitive pay

Daily Pay option

Employee hotel discounts

Comprehensive benefits for eligible

Paid Vacation

Job summary

Tharaldson Hospitality Management is hiring a Guest Service Agent for Cypress Homewood Suites by Hilton in Cypress, CA. You’ll welcome guests, check them in and out, answer phones, and handle guest requests to create a warm, memorable experience.

Ideal applicants have prior customer service, strong communication, and the ability to stay calm under pressure. Flexible availability including evenings, weekends, and holidays is required; this role offers competitive pay and benefits.

Qualifications

• Previous customer service experience preferred; hospitality experience is a plus.
• Friendly, positive attitude with a genuine desire to help others.
• Strong communication and customer service skills.
• Professional and calm when handling guest concerns.
• Ability to handle confidential guest information with integrity.
• Basic computer and cash-handling skills.
• Reliable and dependable attendance.
• Ability to work a flexible schedule, including evenings, weekends and holidays as business needs require.
• High school diploma or equivalent preferred.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and take guest messages.
• Respond to guest questions, requests, and concerns promptly.
• Handle guest information and records with confidentiality.
• Maintain accurate cash and transaction records.
• Complete front desk paperwork, logs, and reports.
• Perform property walks and maintain a clean lobby and common areas.
• Assist with breakfast service and keep area clean and stocked.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team via pass-on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Cash handling

Professionalism

Confidentiality

Flexibility

Attendance reliability

Education

High school diploma or equivalent

Job description

Tharaldson Hospitality Management is hiring a Guest Service Agent for Cypress Homewood Suites by Hilton in Cypress, CA. You’ll welcome guests, check them in and out, answer phones, and handle guest requests to create a warm, memorable experience.

Ideal applicants have prior customer service, strong communication, and the ability to stay calm under pressure. Flexible availability including evenings, weekends, and holidays is required; this role offers competitive pay and benefits.