Guest Experience Specialist (Front Desk & Reservations)

Legacy Ventures; Atlanta (GA); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Legacy Ventures hotel is seeking a Guest Service Agent to deliver exceptional service from check-in to check-out. You will register guests, manage reservations, handle payments, and provide local area recommendations to enhance guest experiences.

Ideal candidates excel in communication, multitasking, and delivering polished service at a fast pace. This on-site role emphasizes a professional appearance and attentiveness to guest needs.

Competenze

• Experience in front desk operations and guest registration.
• Strong communication and customer-service skills.
• Ability to handle payments and reservations accurately.

Mansioni

• Greet and register guests, assign rooms, and process payments.
• Handle reservations, incoming calls, messages, and guest inquiries.
• Provide local area information and assist with dining, transportation, and tour arrangements.
• Maintain accurate guest records and perform shift reports.
• Promote hotel services using suggestive selling to maximize revenue.
• Create a welcoming environment through professional communication and attention to detail.

Conoscenze

Guest service

Reservations

Communication

Phone handling

Formazione

High School Diploma

Strumenti

Opera PMS

Hotel reservation system

Descrizione del lavoro

Legacy Ventures hotel is seeking a Guest Service Agent to deliver exceptional service from check-in to check-out. You will register guests, manage reservations, handle payments, and provide local area recommendations to enhance guest experiences.

Ideal candidates excel in communication, multitasking, and delivering polished service at a fast pace. This on-site role emphasizes a professional appearance and attentiveness to guest needs.