Guest Services & Reservations Specialist

Olympia Hospitality; Louisville (KY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401K plan with discretionary match

Paid time off & holidays

Earned wage access

Employee Assistance Program (EAP)

Hotel travel discounts

Job summary

Olympia Hospitality is actively seeking a guest service representative to greet guests, manage check-in/check-out, and handle reservations with accuracy. You’ll provide information on amenities and local attractions, respond to inquiries, and collaborate with housekeeping to prepare rooms, ensuring an excellent guest experience in a fast-paced boutique environment.

The role emphasizes high-quality customer service, attention to detail, and the ability to work under pressure while maintaining a

Qualifications

• Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Olympia Hospitality is actively seeking a guest service representative to greet guests, manage check-in/check-out, and handle reservations with accuracy. You’ll provide information on amenities and local attractions, respond to inquiries, and collaborate with housekeeping to prepare rooms, ensuring an excellent guest experience in a fast-paced boutique environment.

The role emphasizes high-quality customer service, attention to detail, and the ability to work under pressure while maintaining a