Guest Experience Specialist - Front Desk (PTO Day 1)

Cambria-Hotel-Milwaukee-Downtown; Milwaukee (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Insurance from Day 1

PTO from Day 1

Holiday pay from Day 1

401(k) after 30 days

Hotel discounts

Career development

Job summary

First Hospitality seeks a Guest Service Representative to welcome guests, manage check-in, and uphold brand standards with proactive problem solving. You will build rapport, communicate across departments, and promote loyalty programs to enhance guest satisfaction.

The role emphasizes service excellence, clear communication, and the ability to handle diverse guest needs in a dynamic hospitality setting.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.

Skills

Customer service

Communication

Education

High School diploma

Job description

First Hospitality seeks a Guest Service Representative to welcome guests, manage check-in, and uphold brand standards with proactive problem solving. You will build rapport, communicate across departments, and promote loyalty programs to enhance guest satisfaction.

The role emphasizes service excellence, clear communication, and the ability to handle diverse guest needs in a dynamic hospitality setting.