Front Desk & Guest Experience Specialist

druryhotels; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

401(k) company match

Mentorship and development

Job summary

Drury Inn & Suites in Indianapolis is hiring a full-time Front Desk Associate. You will greet guests, check them in and out, and promote hotel programs while delivering warm, friendly service.

We seek detail-oriented individuals who can handle cash, manage multiple tasks, and work independently with a positive, can-do attitude. The role offers competitive pay and benefits, plus opportunities for growth.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal direction) in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Check guests in and out; promote programs; maintain guest records; cash handling; monitor satisfaction; problem resolution.
• Assist with breakfast and Kickback service, including food preparation, set up, guest service, and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture.

Skills

Warm and friendly manner

Attention to detail

Money handling

English communication

Independent worker

Job description

Drury Inn & Suites in Indianapolis is hiring a full-time Front Desk Associate. You will greet guests, check them in and out, and promote hotel programs while delivering warm, friendly service.

We seek detail-oriented individuals who can handle cash, manage multiple tasks, and work independently with a positive, can-do attitude. The role offers competitive pay and benefits, plus opportunities for growth.