Guest Experience Agent — Upsell & Delight Guests

Waterford Group Llc; Hartford (CT); Hybrid; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

Birthday/Employment Anniversary days

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group in Hartford, CT seeks a Guest Service Agent to welcome guests, handle check-ins and check-outs, manage reservations, and assist with guest inquiries while upholding Marriott and Waterford standards.

This role requires a warm, professional demeanor, strong communication, and the ability to coordinate with housekeeping and other departments to ensure an exceptional guest experience. On-site position with benefits and hotel discounts.

Qualifications

• Experience delivering friendly, professional guest service.
• Ability to handle check-ins/check-outs accurately.
• Familiar with reservations systems and guest inquiries.

Responsibilities

• Greet and welcome guests with a warm, professional demeanor.
• Perform check-in and check-out procedures efficiently and accurately.
• Process reservations, modifications, and cancellations as needed.
• Provide guests with information about hotel services, amenities, and local attractions.
• Handle guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with housekeeping and other departments to meet guest needs.
• Follow brand standards, policies, and procedures.

Skills

Customer service

Communication

Teamwork

Job description

Waterford Hotel Group in Hartford, CT seeks a Guest Service Agent to welcome guests, handle check-ins and check-outs, manage reservations, and assist with guest inquiries while upholding Marriott and Waterford standards.

This role requires a warm, professional demeanor, strong communication, and the ability to coordinate with housekeeping and other departments to ensure an exceptional guest experience. On-site position with benefits and hotel discounts.