Front Desk Guest Experience Agent — Flexible Hours

Waterford Group Llc; Ohio; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crew

Job summary

Waterford Hotel Group is seeking a Guest Service Agent to be the friendly first and last point of contact for guests. You will greet guests, assist with check-ins and check-outs, assign rooms, answer phones, and process charges with a courteous, can-do attitude.

This role emphasizes multitasking, prioritization, and teamwork to ensure outstanding guest experiences. On-site availability and a positive demeanor are valued in our welcoming hotel environment.

Qualifications

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.

Responsibilities

• Greeting and thanking guests in a sincere and friendly manner.
• Checking in and checking out guests.
• Assigning rooms and handling administrative duties.
• Answering the phone and assisting guests with inquiries.
• Posting charges to guest accounts.
• Following daily checklists and passing information between departments to ensure guest satisfaction.

Skills

Attention to detail

Time management

Customer service

Teamwork

Flexibility

Job description

Waterford Hotel Group is seeking a Guest Service Agent to be the friendly first and last point of contact for guests. You will greet guests, assist with check-ins and check-outs, assign rooms, answer phones, and process charges with a courteous, can-do attitude.

This role emphasizes multitasking, prioritization, and teamwork to ensure outstanding guest experiences. On-site availability and a positive demeanor are valued in our welcoming hotel environment.