Guest Experience Agent — Front Desk (PTO & Discounts)

Hutton Brickyards Riverfront Hotel + Venue; Ponck Hockie (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

Birthday & Anniversary leave

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Hutton Brickyards Riverfront Hotel + Venue is seeking a Guest Service Agent to warmly welcome guests and set the stage for a memorable stay. As a front desk point of contact, you’ll handle check-ins, inquiries, and requests with a smile.

You’ll multitask across arrivals, departures, and daytime duties, maintaining a calm, professional demeanor while delivering outstanding service in a fast-paced environment.

Qualifications

• Excellent guest service skills and a positive attitude.
• Ability to multitask and manage time effectively.
• Strong communication and problem-solving abilities.
• Friendly and professional demeanor.

Responsibilities

• Greeting & Thanking guests in a sincere and friendly manner
• Checking in and checking out guests.
• Assigning rooms & taking care of administrative duties
• Answering phone calls and transmitting phone messages
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Job description

Hutton Brickyards Riverfront Hotel + Venue is seeking a Guest Service Agent to warmly welcome guests and set the stage for a memorable stay. As a front desk point of contact, you’ll handle check-ins, inquiries, and requests with a smile.

You’ll multitask across arrivals, departures, and daytime duties, maintaining a calm, professional demeanor while delivering outstanding service in a fast-paced environment.