Front Desk Guest Service Agent — Flexible Hours & Perks

Courtyard Stuart; Florida; On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

401k Plan

Hotel discounts

Shoe subsidy (Shoes for Crews)

Job summary

Waterford Hotel Group seeks a friendly Guest Service Agent to greet guests, handle check-ins/outs, and address questions with a can-do attitude. You will be the first and last point of contact, delivering memorable service in a fast-paced hotel environment.

We value detail-oriented team players who can multitask, communicate clearly, and uphold the brand's standards. This full-time role includes benefits and opportunities for growth within a supportive, wellness-focused workplace.

Qualifications

• Positive attitude and guest-focused service.
• Strong verbal and written communication skills.
• Ability to work collaboratively in a fast-paced hotel environment.

Responsibilities

• Greeting & thanking guests in a sincere and friendly manner.
• Checking in and checking out guests.
• Assigning rooms and handling administrative duties.
• Answering phone and routing calls.
• Posting charges to guest accounts.
• Performing duties on a daily checklist.
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests to meet their needs.

Skills

Excellent customer service

Strong communication

Multitasking

Job description

Waterford Hotel Group seeks a friendly Guest Service Agent to greet guests, handle check-ins/outs, and address questions with a can-do attitude. You will be the first and last point of contact, delivering memorable service in a fast-paced hotel environment.

We value detail-oriented team players who can multitask, communicate clearly, and uphold the brand's standards. This full-time role includes benefits and opportunities for growth within a supportive, wellness-focused workplace.