Guest Experience Specialist — Front Desk & Night Duty

LBA Hospitality; Huntsville (AL); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Quarterly bonus

Paid time off (PTO) & holidays

401k with Employer Match

DailyPay

Descrizione del lavoro

LBA Hospitality in Huntsville, AL seeks a Front Desk Associate to deliver excellent guest service and manage front office operations as Manager on Duty. You will respond to guest requests, promote hotel services, and drive revenue through selling strategies.

The role requires flexibility with shifts, including overnight hours, and the ability to balance cash and transactions while maintaining a welcoming lobby ambience. Benefits and daily-pay options may apply.

Competenze

• Provide excellent guest service in a courteous, professional manner.
• Help manage front office operations as Manager on Duty.
• Assist in selling strategies to boost hotel revenue.

Mansioni

• Greet and register guests, assign rooms, protect privacy, accommodate requests.
• Promote hotel services and amenities.
• Encourage future reservations and referrals.
• Identify sales leads from guest interactions and relay to management.
• Coordinate with housekeeping on special requests and late check-outs.
• Balance all cash, checks, and transactions at end of shift.
• Learn and use the PMS system.
• Maintain a clean, professional lobby and dining area.
• Follow safety and emergency procedures.
• Be flexible with work schedule; may work overnights.
• Assist other departments as needed.

Conoscenze

Guest service

PMS

Cash handling

Strumenti

PMS

Descrizione del lavoro

LBA Hospitality in Huntsville, AL seeks a Front Desk Associate to deliver excellent guest service and manage front office operations as Manager on Duty. You will respond to guest requests, promote hotel services, and drive revenue through selling strategies.

The role requires flexibility with shifts, including overnight hours, and the ability to balance cash and transactions while maintaining a welcoming lobby ambience. Benefits and daily-pay options may apply.